ACCOUNT

LEGAL ASPECTS

REGISTRATION

SECURITY

CUSTOMER SERVICE

ACCOUNT

How much does a wager cost?
R. Las Vegas Pula Casino wagers are expressed in Euro and amount to 0.50 cents, 1 Euro, 5 Euro, 25 Euro, 100 Euro and 500 Euro.
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What currency can I use to deposit money to my account?
R. At the moment you can only make deposits and manage your account in Euro (€)
Other currencies will soon be implemented: US dollar, sterling pound and yen.
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Are transactions by credit card secure on Las Vegas Pula Casino?
R. Yes, they are absolutely secure: see Security, Banking and Fair Play.
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How can I play with Las Vegas Pula Casino?
R. If you want to play with Las Vegas Pula Casino you first need to register by clicking on “login/register”, which you can find in any Las Vegas Pula web site page, then you can make your first deposit. The deposited amount shall be converted into Euro at the exchange rates used by the financial institution processing Las Vegas Pula payments. If you make your deposit in Euro no exchange rate shall be applied.
After making your deposit a message will appear on screen to confirm the transaction.
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How can I cash in the winnings on Las Vegas Pula Casino?
R. You can freely withdraw the balance from your player’s account at any time. Upon request, winnings can fully or partly be immediately cashed out in one of the payment methods available.
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Where can I find the details of Las Vegas Pula Casino bank account?
R. You can find our bank details in "login/register" in the “Money in" section when you want to make a deposit via bank transfer.
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How can I cash out from my account?
R. You can cash out clicking on "Money Out" in the account section and following online instructions.
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Can I play both for fun and for money on Las Vegas Pula Casino?
R. Yes, and you do not need to register when you play for fun.
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LEGAL ASPECTS

Is Las Vegas Pula Casino legal?
R. Yes. For further information click on: Who we are, Security and Fair Play.
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How old should I be to play with Las Vegas Pula Casino?
R. You must be over 18 to play with money any game offered by Las Vegas Pula Casino. When you register you take on responsibility to provide truthful data, or else your player’s account will be deleted from the web site.
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Can I register a credit card which has not been issued on my behalf on Las Vegas Pula Casino?
R. Only credit cards which have been issued on registered players’ behalf are accepted to deposit money to the player’s account.
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REGISTRATION

How can I have access to games with Las Vegas Pula Casino?
R. To have access insert you username and password in the relevant fields, then click on "login".
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What are UserName, Password and SecurityID?
R. You must have a UserName and a Password to have access to the Lobby and play with real money. You can choose your own Username and Password during registration (minimum 8 alphanumeric characters), while the SecurityID is automatically given by the system. Your SecurityID is required to have access to your player account.
Remember that the SecurityID is given only once, on your video, at the end of the registration. We therefore suggest you to memorize it with care.
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I already have a player’s account with Las Vegas Pula Casino. Can I open a new account to play?
R. No, if you have already opened an account with Las Vegas Pula Casino you cannot open a new one to play with us. You first need to close your account and then open a new one.
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How can I register on Las Vegas Pula Casino?
R. To register click on "Login/Register" in the home page menu or on the link “Register now” which you can find in any Las Vegas Pula web site page. Fill in the registration form. For information on personal data processing read Privacy.
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How can I open an account with Las Vegas Pula Casino?
R. The player’s account is opened after registration, when you decide you want to play with money and make a deposit. Select "Login/Register" in the home page menu or click on the link “Register now” which you can find in any Las Vegas Pula web site page and fill in the registration form.
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What is the minimum wager with Las Vegas Pula Casino?
R. The minimum wager with Las Vegas Pula Casino is 1 Euro for table games, slot machines and video pokers. During promotions Las Vegas Pula Casino can increase or decrease minimum amounts without previous notice.
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Do I need to register to play in the free section of Las Vegas Pula Casino?
R. No, you do not need to register to play in the free section of Las Vegas Pula Casino.
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How long can I play in the free section of Las Vegas Pula Casino?
R. You can play in the free section of Las Vegas Pula Casino for the period you want. You can start to play with money whenever you want to by registering and opening a player’s account.
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Can I open an account with Las Vegas Pula Casino on the phone or via e-mail?
R. No, you must personally open your account on line for security reasons.
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How do I deposit money via bank transfer?
R.: To deposit money to your player’s account via bank transfer follow this procedure:
1. choose the option deposit via “bank transfer” in the cashier section;
2. according to your bank data, i.e. the country where your bank branch is located, you will be given the bank details to make the transfer;
3. you can go to your bank and make arrangements for the transfer specifying all the details in the description; otherwise, you can make your bank transfer via your online current account according to standard procedures.
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How do I deposit money via credit or debit card?
R. To deposit money to your player’s account via credit or debit card follow this procedure:
1. choose the option deposit via “credit/debit card” in the cashier section;
2. choose the system supporting the card: VISA or MASTERCARD;
3. digit the amount to be deposited;
4. digit the card data and the term of validity;
5. confirm the final recap to carry out the transaction.
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How do I withdraw money via bank transfer?
R. To withdraw money from your player’s account via bank transfer follow this procedure:
1. choose the option withdrawal via “bank transfer” in the cashier section;
2. digit the amount to be withdrawn;
3. digit your name;
4. confirm the final recap to carry out the transaction.
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How do I withdraw money via credit or debit card?
R. It is not possible to withdraw money from your player’s account via credit or debit card.
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Is there a downloadable version of Las Vegas Pula Casino?
R. No, you can only have access and play online.
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SECURITY

To what extent are my credit card details secure with Las Vegas Pula Casino?
R. Las Vegas Pula Casino collaborates with important financial institutions offering secure payment systems via Internet. Secure online transactions are provided preventing unauthorised access to your banking data. See: Banking and Security.
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Are my username and password secure with Las Vegas Pula Casino?
R. When communicating with your browser, Las Vegas Pula Casino codifies data flow through a 128-bit SSL code made with a 1024 bit-key provided by VeriSign®.
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How do you ensure that Las Vegas Pula Casino follows fair practices?
R. Las Vegas Pula Casino has adopted all the necessary measures to guarantee fair play and secure money transfers. Las Vegas Pula Casino has a certified random number generator ensuring that numbers and values are drawn at random. See also Banking and Security.
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What happens if I got disconnected in the middle of a game?
R. If you got disconnected in the middle of a game, when you log in again the system shows your last game interaction recorded by our servers. Your gaming session and wager are not lost, and you resume your game at the exact point you were before.
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CUSTOMER SERVICE

What shall I do if I need technical assistance?
R. If you have a problem with software (you cannot open any game and you do not manage to interact while playing), you can ask our technical assistance team through the Live Person or the form.
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What shall I do if I have problems with registration?
R. If you have a problem with software (you cannot open any game and you do not manage to interact while playing), you can ask our technical assistance team through the Live Person or the form.
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Who can I contact to ask questions about payments?
R. Out technical assistance team will be glad to answer all your questions through the Live Person or the form.
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